Gaya APA
CHANDRA, C., KUMAR, S. (2005).
Process analysis and improvement: tools and techniques .
BOSTON:
MCGRAW HILL-IRWIN.
Gaya MLA
CHANDRA, CHARU., KUMAR, SAMEER.
"Process analysis and improvement: tools and techniques".
BOSTON:
MCGRAW HILL-IRWIN,
2005.
Text.