Gaya APA
DAVIS, MARK M., HEINEKE, JANELLE. (2003).
Managing services: using technology to create value .
BOSTON:
MCGRAW HILL-IRWIN.
Gaya Chicago
DAVIS, MARK M., HEINEKE, JANELLE.
Managing services: using technology to create value.
BOSTON:
MCGRAW HILL-IRWIN,
2003.
Text.
Gaya MLA
DAVIS, MARK M., HEINEKE, JANELLE.
Managing services: using technology to create value.
BOSTON:
MCGRAW HILL-IRWIN,
2003.
Text.
Gaya Turabian
DAVIS, MARK M., HEINEKE, JANELLE.
Managing services: using technology to create value.
BOSTON:
MCGRAW HILL-IRWIN,
2003.
Print.