Gaya APA

VANESSA, G. (2007). CRM DAN MPR HOTEL: ( Customer Relationship Management and Marketing Public Relations ) (CET 1). Bandung: ALFABETA.

Gaya MLA

VANESSA, GAFFAR. "CRM DAN MPR HOTEL: ( Customer Relationship Management and Marketing Public Relations )". CET 1 Bandung: ALFABETA, 2007. Text.