Gaya APA

TJIPTONO, FANDY. (2003). Total quality management . YOGYAKARTA: ANDI.

Gaya Chicago

TJIPTONO, FANDY. Total quality management. YOGYAKARTA: ANDI, 2003. Text.

Gaya MLA

TJIPTONO, FANDY. Total quality management. YOGYAKARTA: ANDI, 2003. Text.

Gaya Turabian

TJIPTONO, FANDY. Total quality management. YOGYAKARTA: ANDI, 2003. Print.